We were also quoted pricing for “takeaway full and redeliver full” in the amount of $143, in which our fully packed POD would be taken to warehouse storage for an undetermined amount of time, and stored FOR us by PODS until we were able to determine our permanent residence in which the POD would be delivered back to us full for unloading. We were quoted a monthly price for offsite storage in the amount of approximately $132.17 for the first month, and $189.95 subsequent months thereafter. In our conversation, the agent understood that we would need our POD to be taken away from the apartment complex we were vacating AS SOON as it was packed on July 15th, and taken to offsite storage. The conversation lasted an hour, during which time the PODS representative asked us multiple questions about our move. I was abundantly clear that we needed offsite storage, and that both the final delivery date and location were unknown to us as we would need offsite storage for an undetermined period of time. I have reached out to the point of contact, and heard absolutely nothing in return. It is now 9/11, and I was told today it could take another 3-7 business days, but they would do their best to 'expedite my case to the case manager'. On 9/5 I was told someone would call me that week with an update once someone 'reviews' my expected refund. I have since been told I would be getting a refund of around $400 for my troubles, given that I had to then pay more for the movers I had scheduled (DAYS after the pod was supposed to arrive). ![]() I was not given a reason as to why it never showed up. I was then told it wouldn't be delivered for another 3 days (came EOD on that 3rd day might I add, you would think I would at least be first on the delivery schedule, but no). When I reached out to Pods they told me to wait until 9pm, still no one showed up. I had movers booked for a few days after, the day of the delivery, no one showed up. I booked my pod in July for a delivery date in September. * Give customer service reps the education and support they need to competently provide accurate, consistent information every timeĭo better, PODS do better or do local storage, pickup and delivery-alone. * Provide timely resolution to time-sensitive issues resulting in customer loss of time, use, and dollars. * Meet the material terms of agreements with their out of state move customers (note: in relocation logistics, dates of pick up, delivery, and access are material terms) * Process out of state moving orders in a consistently proper manner * Pick up your container in a timely fashion after you've accessed it from your residence-again, if you are local to the facility where your container is stored. * Deliver your container to you for your access in a timely fashion if you are local to its facility * Store your items in a container you pack and secure During this "familiarization," I pay for both a hotel room where there's at least a bed and an empty apartment while I wait for my belongings to arrive.īased on my experience, here is what seems to be true-PODS can: Further, it's taken at least three different people to communicate just that. Thus far, that response has been without substantive merit of any kind, merely an indication that "the team" is "familiarizing" itself with my account. I reviewed the company on YELP and received a reply from their "reputation" department. It has been over 72 hours since I first submitted my report, I am no closer to resolution than I was the day I learned of the error. ![]() Today, I spent another 40 minutes on the phone with PODS to learn the POD has left its origin-six days after I submitted the order, 5 days after the original confirmed indication of when it would leave. What additional information it could possibly need from me about the error it made that is not reflected in painful detail in the chat and recorded phone call transcripts, I haven't the slightest idea. The customer service representative indicated PODS would reach out to me the next day with resolution and possibly request additional information. I had another chat and phone conversation with PODS reps. Yet, my account reflects access on the 19th-adding to the confusion. This morning, I received another PODS generated message indicating my container would be accessible on the day I originally requested, September 14th. I took me another 30-40 minutes to discover the nature of the "internal error" "someone didn't show up" leading to delayed pick up, "Moving logistics." problems. So, it made the modifications to my order and sent a message indicating I'd asked for them. PODS made an error and could not deliver on the promise it made. ![]() Here's the problem, I made no request for additional changes.
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